Privacy Policy

1. Introduction

Welcome to TimeCab Driver ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information

We collect personal information that you provide to us when registering and using the TimeCab Driver app:

• Identity Information: Full name, date of birth, government-issued ID
• Contact Information: Email address, phone number, residential address
• Vehicle Information: Vehicle registration, insurance details, vehicle photos
• Financial Information: Bank account details for payment processing
• Profile Information: Driver photo, driver's license

Information Automatically Collected

When you use our app, we automatically collect certain information:

• Location Data: Real-time GPS location during active trips and when the app is in use
• Device Information: Device ID, model, operating system, app version
• Usage Data: Trip history, driving patterns, app interaction data
• Log Data: IP address, access times, app features used

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To facilitate ride requests, navigation, and trip completion
• Legal Compliance: To comply with transportation regulations and legal obligations
• Communication: To enable driver-passenger communication during trips
• Safety & Security: To ensure platform safety, prevent fraud, and protect users
• Support: To respond to inquiries and provide customer support
• Improvements: To analyze usage trends and improve our services
• Payments: To process earnings and manage financial transactions
• Administrative: To send important updates about trips and account status

4. Information Sharing and Disclosure

We may share your information in the following situations:

With Passengers

During active trips, we share limited information with passengers:

• Your first name and profile photo
• Vehicle make, model, and license plate
• Real-time location during the trip
• Contact information for trip-related communication only

With Service Providers

We may share your information with third-party service providers for:

• Payment processing
• Background checks and verification
• Customer support services
• Analytics and performance monitoring
• Cloud storage and hosting

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage facilities
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

• Account Information: Retained while your account is active and for 3 years after deactivation
• Trip Data: Retained for 7 years for legal and regulatory compliance
• Communication Records: Retained for 2 years
• Verification Documents: Retained while account is active and for 1 year after deactivation

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your data
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Location Information

Our app collects and uses location information to provide core functionality:

• During Trips: We track your location in real-time to show passengers your position and calculate optimal routes
• While Online: We use your location to match you with nearby ride requests
• Background Location: We may access location in the background to ensure trip continuity and safety features

You can control location permissions through your device settings, but disabling location services will prevent you from receiving ride requests.

9. Third-Party Services

Our app may contain links to third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Drivers must be at least 18 years old to use our platform.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information.

12. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy in the app
• Updating the "Last Updated" date
• Sending you a notification through the app or email for significant changes